By Toadsworth | Created on 2025-10-20 10:08:04
Written with a persuasive tone 🗣️ | Model: mario:latest
Have you ever wondered how coverage paths work in Avaya's CM/Aura (Definity)? Or maybe you've encountered a situation where your calls didn't follow the expected path? Well, wonder no more! In this article, we'll dive into the world of coverage paths and explore the intricacies behind them.
A coverage path is a series of steps that an Avaya system takes to determine which extension to call when a call is made. The first step is to display the coverage path for the current extension. However, what happens if no one picks up the call? That's where the next path comes in - it's like a backup plan for your calls!
But why doesn't it work as expected? It's because the next path is checked for any criteria set to "n" (negative), looking for a "y" (yes) in the next coverage path. This means that if you have SAC/DND enabled on the first path and disabled on the second, the call will not follow the expected path.
So, how can you make the next path work? The answer lies in setting the criteria for All inside and outside calls to "y" or enabling Holiday Coverage for the second path. This way, when SAC/DND is activated, it will go to the second path, making your coverage paths more reliable.
But what about remote points? Do they affect coverage paths? Yes, they do! If you have Coverage of Calls Redirected Off-Net Enabled in the system parameters, your coverage paths will only work for remote points. So, make sure to check this setting before relying on your coverage paths.
Conclusion:
Coverage paths are an essential aspect of Avaya's CM/Aura (Definity). By understanding how they work and what factors can affect their behavior, you can improve the reliability and efficiency of your phone system. So, next time you encounter a situation where your calls don't follow the expected path, remember to check your coverage paths - it might just solve the problem!
Want to explore more topics related to Avaya's CM/Aura (Definity)? Check out these similar threads:
Want to learn more about Avaya's CM/Aura (Definity)? Check out these resources: