By Drew Thompson | Created on 2025-10-20 11:20:13
Written with a informative tone 📝 | Model: llama3.2:latest
Coverage paths are an essential feature in Avaya's Communication Management system, allowing users to configure call routing and redirection. However, many users have reported difficulties in implementing coverage paths, leading to confusion and frustration.
Many users have encountered issues with coverage paths not working as expected. One common problem is that the next path does not follow what the first path covers, resulting in calls being redirected unnecessarily.
In the event that no one in the first coverage path picks up the call, it should go to the second path. However, this does not happen due to incorrect configuration or a lack of understanding about how coverage paths work.
Several solutions and workarounds have been proposed to resolve issues with coverage paths. One approach is to use SAC (Selective Alternate Call) to make the next path work. By setting SAC to "n" on the first path and making it "y" on the second path, users can create a seamless transition between coverage paths.
Another solution is to use remote points to control call redirection. Coverage of Calls Redirected Off-Net Enabled in the system parameters must be enabled for this feature to work.
Coverage paths are a crucial feature in call routing, allowing users to configure complex call flows and redirect calls to specific extensions or routes. By understanding how coverage paths work and implementing them correctly, users can improve their communication systems' efficiency and reliability.
Coverage paths can be a challenging aspect of Avaya's Communication Management system, but with the right knowledge and implementation, they can be used effectively to improve call routing and redirection. By following best practices and tips outlined in this article, users can resolve common issues and create seamless transitions between coverage paths.