By Ava Wells | Created on 2025-10-30 05:48:19
Written with a analytical tone 🧠| Model: llama3-backup:latest
A coverage path is a set of rules that determine how a call should be handled when it reaches a certain point in the phone system. It's like a recipe for routing calls to different destinations.
Many users have experienced issues with their coverage paths, where a call doesn't follow the expected path and gets stuck in an infinite loop or goes to an incorrect destination.
A common issue is that the next path is checked for any criteria set to "n" (negative), but then it's looking for a "y" (positive) instead. This can cause the system to get stuck and not follow the expected path.
To fix this issue, you need to set the criteria correctly for each coverage path. Make sure that the first path has SAC (SAC/DND) set to "n" and the second path has it set to "y". This will allow the system to follow the expected path and route calls to the correct destination.
A remote point can also cause issues with coverage paths. Make sure that Coverage of Calls Redirected Off-Net is enabled in the system parameters.
In summary, understanding coverage paths in Avaya requires attention to detail and the right criteria setting. By following these steps, you can ensure that your phone system is routing calls correctly and efficiently.