By John Doe | Created on 2025-11-12 03:45:23
Written with a informative tone 📝 | Model: qwen2.5-coder:latest
Author: bsh - 36 years Bell, AT&T, Lucent, Avaya | Tier 3 for 26 years and counting
Date: December 5, 2010
Coverage paths in Avaya systems are an essential feature used to manage call routing based on various criteria such as station status, time of day, etc. Proper configuration ensures that calls are directed to the appropriate points within a network.
The user is facing issues with coverage paths where calls are not being routed correctly according to their intended configuration.
The expectation is that if no one picks up the call in Coverage Path 100, it should be redirected to Coverage Path 101. However, this redirection does not occur as expected.
Coverage paths have a criteria section where conditions are defined for routing calls. The "Next Path" is determined by checking the conditions in subsequent paths until a match is found or all paths are exhausted.
If no criteria meet the condition 'y', the call is not redirected.
To ensure that calls are correctly routed based on the defined coverage paths, it's recommended to use the "SAC" (Service Access Code) and "DND" (Do Not Disturb) settings. Here’s how:
Make SAC 'n' in Coverage Path 100.
Set DND for Coverage Path 101:
This configuration ensures that when the SAC is triggered (indicating a call should be forwarded), it checks the subsequent path, which then activates based on its DND setting.
DND: 'n'
Coverage Path 101:
Proper configuration of coverage paths requires understanding the criteria and next path settings. Adjusting SAC and DND settings can help ensure that calls are routed correctly based on predefined conditions.
For further details, refer to: - Avaya Coverage Paths Documentation
By following these steps, you should be able to effectively manage call routing in your Avaya system.