Avaya Definity CM Coverage Path Analysis

The Avaya Definity CM is a robust phone system designed for businesses and organizations. The coverage path feature allows administrators to direct incoming calls through various routes, ensuring that the caller's call reaches the intended recipient efficiently. In this review, we will analyze a specific issue with coverage paths in an Avaya Definity CM setup.

Problem Description

The user (ToxicMyst) is experiencing issues with their coverage path configuration. Coverage Path 100 is set to go to Coverage Path 101 if no one answers the call on point 1 of Coverage Path 100. However, the system does not follow this sequence as expected.

Diagnosis and Solutions

Several experts and users contributed to resolving this issue. The key points include:

• Next path is checked for any criteria set to "n" looking for a "y" in the next coverage-path (Mikeydidit).
• To make the next path work, SAC/DND should be used, where the first path has SAC as "n", and the second path has SAC as "y" (Mikeydidit).

The issue is resolved by setting the Coverage Path 101 criteria for All inside/outside to "y". This allows the system to check the next coverage path's criteria when the call does not meet the current path's conditions.

Conclusion

In this comprehensive review, we have analyzed a real-world problem with Avaya Definity CM Coverage Paths. The issue was resolved by applying expert advice on SAC/DND and criteria settings for the coverage paths. This review demonstrates the importance of understanding the intricacies of phone system configurations to ensure efficient call routing.

Rating:

Given the complexity of the issue, I would rate this problem a 9 out of 10 in terms of difficulty. However, with the guidance provided by experts and users, it was successfully resolved, demonstrating the effectiveness of Avaya Definity CM's coverage path feature and its community support.

Recommendation:

For businesses using Avaya Definity CM, I recommend carefully configuring coverage paths to ensure efficient call routing. The system offers robust features, but understanding these intricacies is crucial for optimal performance. Regularly reviewing and testing coverage paths can help prevent issues like the one described here. Additionally, engaging with the Avaya community through forums or user groups can be beneficial in addressing any challenges that may arise.

Sources:
- [Coverage Paths | Tek-Tips] (https://www.tek-tips.com/threads/coverage-paths.1632312/)
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