Avaya Coverage Path Conundrum

By Jasper J. Wystan | Created on 2025-12-02 03:28:30

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The Avaya coverage path conundrum is a complex and confounding issue that has stumped many a telephony expert. It's a puzzle that requires patience, persistence, and a deep understanding of the intricacies of Avaya's coverage path system.

The Problem

The problem is this: when a call is not answered by the first point in a coverage path, it does not automatically move to the next point as expected. Instead, it seems to get stuck in limbo, refusing to budge.

Theories and Solutions

Several theories have been proposed to explain this phenomenon, but none have proven conclusively successful. Some have suggested that the issue may be related to a malfunctioning remote point or an incorrect setting in the system parameters. Others have proposed that the problem lies with the coverage path itself, perhaps due to a misconfigured next path or an insufficient number of points.

One possible solution has been proposed by mikeydidit, who suggests using the SAC (Supervisor Absence Coverage) feature to make the next path work. By setting SAC to "y" on the second path and making it "n" on the first path, the call should automatically move to the next point when the first one is not answered.

Conclusion

In conclusion, the Avaya coverage path conundrum remains a mystery that continues to baffle telephony experts. While several theories have been proposed and some possible solutions suggested, no definitive answer has yet been found. It's a puzzle that will continue to challenge and frustrate us until we can finally crack the code.

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Sources:
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