Archived Post

Coverage paths are a crucial concept in Avaya telephony systems. They allow calls to be redirected or routed to different extensions or destinations based on various criteria, such as the status of an extension or the type of call.

The Problem with Coverage Paths

Many users have reported issues with coverage paths, where calls do not transfer from one path to another as expected. This can be due to a variety of reasons, including incorrect settings, incomplete or missing information, or insufficient bridging capabilities.

Solutions and Workarounds

Several solutions and workarounds have been proposed by experienced users and administrators to overcome coverage path issues. These include:

• Enabling Coverage of Calls Redirected Off-Net
• Setting up remote points to facilitate bridging between extensions
• Using SAC (Selective Answering Circuit) to redirect calls between paths
• Ensuring that the next path's criteria are set correctly, with a "y" for yes and an "n" for no